Privacy Policy

We collect information you provide directly and information collected automatically when you use our services.

A. Account Information

Name, email address, phone number, and credentials you provide when registering.

B. Transaction Information

Ticket purchases, event registrations, payment details, and order history.

C. Automatically Collected Information

• IP address, device type, browser type, operating system
• Log data, pages or features accessed
• Time and date of activity, device identifiers
• General location derived from technical information
• Cookies and similar technologies

D. WhatsApp Information

Where you interact with Switch through WhatsApp, we may process information provided through that interaction, including your phone number, messages, event selections and transaction-related information necessary to provide our ticketing services.

• Create and manage your Switch account
• Process ticket purchases and registrations
• Issue and deliver tickets; generate and validate QR codes
• Process payments and settlements
• Provide customer support
• Send transactional notifications and confirmations
• Enable organizers to manage their events
• Improve the performance, security and functionality of our services
• Monitor and prevent fraud, abuse and unauthorized activity
• Analyse platform usage and event performance
• Comply with legal and regulatory obligations

We process your information only where we have a lawful basis to do so.

Switch may use third-party payment providers to process payments. Switch does not necessarily store your complete payment card details; processing is handled through authorized payment partners and infrastructure. By making a payment through Switch, you may also be subject to the terms and privacy policies of the applicable payment provider.

Event Organizers. If you purchase or register for an event, relevant information may be made available to the event organizer to enable event administration, attendance management and customer support.

Service Providers. We may work with trusted providers supporting cloud hosting, payment processing, messaging and notifications, WhatsApp integrations, analytics, security, fraud prevention and customer support.

Legal and Regulatory Authorities. We may disclose information where required by law or reasonably necessary to comply with legal obligations, respond to valid requests, protect rights and safety, or prevent fraud and unlawful activity.

We do not sell personal information.

We use reasonable technical, administrative and organizational measures designed to protect your information. Switch's architecture includes security measures such as authentication controls, rate limiting, secure communications and encrypted database protections. However, no digital platform or method of transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials and protecting access to your devices.

We retain personal information only for as long as reasonably necessary to provide the services, complete transactions, maintain legitimate business records, resolve disputes, enforce our agreements, and comply with legal and regulatory requirements.

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

To exercise these rights, contact us through the contact information provided on the Switch platform.

Switch is not intended for children below the minimum age required to independently use the services under applicable law. Where a minor attends or is registered for an event, information relating to that individual may be processed through a parent, guardian, school, institution or other authorized party, as appropriate.

Switch may use service providers or infrastructure located in different jurisdictions. As a result, your information may be processed or stored outside the country in which you originally provided it, subject to appropriate safeguards and applicable law.

We may update this Privacy Policy from time to time. Where material changes are made, we may provide notice through our website, application, email, WhatsApp or another appropriate communication channel.

Switch — Operated by B's Technology Limited
For privacy-related enquiries, please contact us through the Switch platform.